FAQ

Shipping

Where do you ship?

Currently we only ship within Greece and very soon across all European countries

If you'd like to stay up to date on our shipping updates and country launches, please subscribe to our emails (bottom of page).

How much does shipping cost?

Standard shipping is €3 and it typically takes 1-3 working days for your package to arrive.

Returns

How can I return an item?

We're sorry to hear you're unhappy with your purchase!

If you ordered a Discovery Playset...

We do not accept returns for our Discovery Playset, since we cannot restock and sell a used sample vial.

What about a full-size 50ml bottle?

As per the EU law you may return your order within 14 days of your purchase. If 14 days pass, unfortunately we cannot accept your return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be unopened and in the original packaging. If the sealing sticker has been removed or damaged unfortunately we cannot accept your return.

We hope you are pleased with your purchase from us, but if you do need to return anything please send us an email at hello@myesens.com and we will guide you through the process.

Payment

What payment methods do you accept?

You can pay for your purchase via:

  • Credit/Debit card
  • Cash on delivery

More payment methods are launching soon!

What credit cards do you accept?

We accept every major credit and debit card such as:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • JCB
  • UnionPay

and many more. If your credit card provider is not listed above you can still try to make an order and check if your card is supported at the payment step. Don't worry, you will not be charged anything.

What is the cost for payment on delivery?

It is €3 which you pay (on top of the order's shipping cost) to the delivery person.

Do you accept payments in Paypal?

Unfortunately not yet but if you'd like to stay up to date on our shipping updates, please subscribe to our emails.

How do I return my perfume from the real people distilled series like Iliana - Sinner and Saint?

You have just received your full-size bottle, along with the 2mL sample vial. Use the sample to try the perfume in real life. If you love it, keep both the sample and the 2mL sample vial and enjoy your myesens perfume!

If for whatever reason you want to return your purchase, please email us at hello@myesens.com with your purchase order number and we will arrange for a courier to come pickup from your address. Please place both the 50mL bottle and 2mL sample in the original boxes and shipping envelope (or a new envelope if required) and handover to the courier.

All accepted returns will receive a full refund of the purchase price within 2-3 working days. Return shipping is included free of charge. Returns must be postmarked within 15 days of the initial order. Returned postmarked later than 15 days of the initial order, or those containing opened 50mL bottles will not be accepted.

About myesens

We distill feelings, moments and real people into perfume bottles. Passionate about creating distinct scents that celebrate and express every side of you.

All our perfumes are

  • 100% vegan
  • Cruelty-free
  • Paraben-free
  • Dermatologically tested
  • In recyclable packaging
  • Made with love